Privacy

Privacy Policy

How Luxstone Solitaires handles enquiry, consultation and bespoke ring order information.

Last updated: 10 July 2026

Who we are

Luxstone Solitaires is a luxury bespoke ring house. We collect and use personal information so we can respond to enquiries, provide private consultations, source diamonds and gemstones, design made-to-order rings and manage client relationships.

For privacy questions, contact us at enquiries@luxstonesolitaires.co.uk or 07498 719812.

Information we collect

We may collect information that you choose to provide through our website, email, telephone, WhatsApp, social media or consultation process.

Contact details, including your name, email address and phone number.
Enquiry details, including budget, preferred stone, ring shape, ring type, timeline, occasion and message content.
Consultation notes, design preferences, ring size information, metal choices, gemstone preferences and order history.
Payment, invoice and delivery details where an order proceeds.
Technical information such as device type, approximate location, browser information and website usage if analytics or security tools are used.

We do not intentionally ask for special category personal data. Please avoid sending sensitive personal information unless it is necessary for your enquiry.

How we use your information

We use personal information for clear business purposes connected with your enquiry or order.

To respond to enquiries and arrange consultations.
To understand your preferences and recommend suitable diamonds, gemstones, metals and settings.
To prepare design proposals, estimates, invoices and order documents.
To manage bespoke ring production, quality checks, delivery or collection.
To provide aftercare, resizing support, warranty support and client service.
To keep appropriate business, accounting and legal records.
To improve the website, protect the website from misuse and understand how clients find us.
To send marketing only where we have permission or where the law allows us to contact existing clients about similar services. You can opt out at any time.

Our lawful bases

Under UK data protection law, we rely on different lawful bases depending on the purpose.

Contract or steps before a contract, where we respond to an enquiry, prepare a proposal or fulfil an order.
Legitimate interests, where we manage client relationships, improve our service, protect the website and keep proportionate business records.
Legal obligation, where we need to keep tax, accounting or compliance records.
Consent, where required for certain marketing or optional cookies.

Who we share information with

We do not sell personal information. We only share information where it is necessary for the service, lawful business administration or legal compliance.

Website, email, form, hosting, analytics and security providers.
Payment, accounting and professional advisory providers.
Trusted diamond, gemstone, design, manufacturing, hallmarking, packaging, delivery and insurance-related partners where needed to progress an enquiry or order.
Regulators, public authorities, courts or legal advisers where required by law.

Where possible, we limit the information shared to what is necessary for that purpose.

International transfers

Some service providers may process information outside the UK. Where this happens, we expect appropriate safeguards to be in place, such as UK approved transfer mechanisms or equivalent protections.

How long we keep information

We keep information only for as long as needed for the reason it was collected. Enquiry information that does not proceed may be kept for a reasonable period so we can follow up and understand client needs. Order, invoice and accounting records may be kept for longer where required for tax, legal, warranty or insurance purposes.

Security

We take reasonable steps to protect personal information against loss, misuse and unauthorised access. No website, email or messaging platform can be guaranteed completely secure, so please take care when sending sensitive information online.

Your rights

You may have the right to request access, correction, deletion, restriction, objection, portability or withdrawal of consent, depending on the circumstances. To exercise your rights, contact us using the details above.

You also have the right to complain to the Information Commissioner's Office, the UK data protection regulator, at ico.org.uk.

Cookies and analytics

The website may use essential cookies for basic functionality and security. If analytics, advertising pixels or non-essential cookies are added, the website should provide clear information and any consent controls required by law.

Changes to this policy

We may update this Privacy Policy as the website, services or legal requirements change. The latest version will be published on this page.